Our items are handcrafted and individually made with love and care. While every effort is made to ensure the quality of our products, we offer both returns and exchanges on all regular priced products.
- Requests for refund/exchange must made within 14 days of delivery to firstname.lastname@example.org with the original order number as a reference. We will respond with the relevant shipping information and a Return Authorization Number for tracking purposes
- Your original order will be refunded once the item is received along with its original packaging and shows no sign of use or wear and tear
- Sales items cannot be refunded or exchanged
Shipping costs are non-refundable unless your item was shipped incorrectly due to direct error by Live Light. Return shipping and handling fees are the responsibility of the sender. Goods need to be shipped to South Africa via a courier service of your choice in order to ensure safe delivery. We are not responsible for items lost on return shipment.
Refunds will be credited to the original payment method used to make the purchase.
Your business is important to us. If your exchange/refund request does not meet the policy requirements, please contact us at email@example.com detailing your issue and we will do our best to work out a solution.
If you break a beloved Live Light item and would like to have it repaired, we offer repair services to restore your piece to its former glory. Items should be shipped to our premises in Umhlanga Rocks, South Africa. Contact us at firstname.lastname@example.org to request a quote for repairs prior to shipping the item. As with returns or refunds, we do not accept responsibility for items lost in transit back to Live Light.